Job Description
Aesthetician Benefit Boutique - 18 Elm St, New Canaan, CT 06840 We're Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we're in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe
laughter is the best cosmetic because when we're laughing & having fun, that's when we're our most beautiful. We're known to work smart & laugh hard. Sound like you? You've come to the right place!
Essential Duties and Responsibilities -Customer Service/Experience-
- Customer is the number one focus, and all employee actions are to reflect this priority.
- Greet customers in 30 seconds or less
- Follow the Beauty ABC's & Service ABC's selling formula, including all processes trained in the Global Service Handbook
- Maintain an enthusiastic floor presence
- Build and maintain good customer relationships
- Keep accurate and complete records in the Retail/POS system
- Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.
- Effectively communicate with customers and co-workers
- Ensure all clients read and sign the service E-waiver form (customer protection, service release form)
- Perform only "Benefit-trained" services offered on the service menu and ensure customer satisfaction
- All other duties as assigned
-Results-
- Achieve daily/ weekly/ monthly individual service goals
- Maintain target services per hour
- Make product recommendations and hand over service customers to Beauty Artists at the end of the service
-Teamwork-
- Promote a feel-good, fun, and gossip-free environment for customers and employees
- Build strong positive relationships and treat others with respect
- Be on time and ready to work all shifts
- Be passionate and tenacious
- Act professionally, ethically, and with integrity
- Use good judgment
- Ensure that boutique deposits are maintained in accordance with Benefit's policies; required signoff on deposits in partnership with the Boutique Proprietor, Assistant Boutique Proprietor, and/or Key Holder
- Participate in inventory control
- Help maintain clean and safe sales and stock areas, communicate maintenance issues to Boutique Proprietor
- Communicate inventory needs and concerns to Boutique Proprietor
- Properly and accurately register all sales
- Communicate training needs that will result in increased sales to Boutique Proprietor
- Ensure compliance with all Company and boutique policies and procedures
Requirements - Able to perform the following physical duties including, but not limited to:
- Continuous standing/ walking for 8 hours
- Must be comfortable selling makeup & upselling services
- Must be comfortable with traffic-stopping outside of the Boutique
- Unpacking and lifting boxes up to 40 lbs
- Continuous bending of the neck, arms, torso, and legs for a minimum of 8 hours. Stocking and filling shelves, drawers, and showcases
- Cleaning displays and boutique
- Clean all Service Stations, service rooms, and elements.
- Work in a fragrance-filled environment
- Employees have physical contact with clients/ customers
- Maintain compliance with state board regulations
- Consistent and reliable attendance
- Operate the POS system, e-waiver iPad, Boutique technology, and laptop (used for online scheduling)
- This position requires the final candidate to successfully pass an E-Verify check.
Qualifications - Maintain and display a valid state-issued aesthetician, cosmetologist, or waxing license. The employee is responsible for any fees, additional training, and/or renewals needed as a requirement.
- Proven strong service history
- Flexibility regarding work hours; ability to work nights, weekends, and some holidays
- Can initiate and manage change in a positive manner
- Comfortable and competent at make-up application
- Strong communication skills
- Adept at problem-solving
- Flexible and adaptable to customer needs
Additional job duties if assigned as a key holder in the location: - Maintain authority of personnel in the Boutique.
- Verbally communicate with clients and Boutique employees in a clear manner
- Assume all opening/closing responsibilities.
- Receive increased security access within the Retail/ POS system to execute customer returns, discounts, and employee transactions.
- Maintain excellent cash management and management of the safe and applicable security codes.
- Count cash and balance registers and cash deposits.
- Operate POS system, e-waiver iPad, boutique technology, shipment scanner gun, laptop (used for online scheduling), alarm keypad, and calculator.
- Partner with the Regional Boutique Proprietor on ALL issues or questions.
- Appropriately react and handle emergencies and loss prevention issues when opening or closing the Boutique.
- Use all resources and tools to create the best atmosphere for our customers and employees.
- All other duties as assigned.
The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
The target salary range for this position is $17.00/hr - $19.00/hr. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts. Benefit Cosmetics
Job Tags
Hourly pay, Worldwide, Flexible hours, Night shift, Weekend work, All shifts,