Job Description
IQGeo is seeking an Applications Trainer to support our Web and Mobile Software training requirements for domestic and international customers.
This role joins a dynamic team that enjoys working with complex applications and products that utilize software, GIS, and problem- solving skills. Our flexible scheduling and outstanding benefits support success in a highly creative, innovative, and energetic company.
You will be joining our Client Services Organization team, with offices located in UK, USA, and CANADA. As an Applications Trainer, you will be delivering user training programs across multiple product offerings. The person in this role is expected to be capable of working independently, and as a team member, and should have a strong understanding of telecommunications or utilities networks. There may be some travel required for on-site trainings.
Responsibilities
As an integral part of the Client Services Organization team, the successful candidate will be delivering course material and hands-on instruction for the onboarding of new and existing customers, and internally within our organization. Your goal is to drive successful uptake of our products and help provide the best journey experience possible. Your duties and responsibilities will include:
- Deliver software applications training programs to users of various skill levels; remote and on-site trainings
- Support the goals of the organization by providing high quality training and customer service to improve quality scores and software uptake rates
- Assist with training content maintenance to keep them up-to-date and current
- Assist with development of learning aids for self-paced training material, job aids, videos, and demo scripts
- Monitor effectiveness of training service to provide feedback for improvements
- Communicate software problems and issues to support teams
- Any other duties as required
Person Specification
Successful candidates will be enthusiastic individuals with a telecommunications or utilities background who have a desire to help people learn and succeed with our products.
Essential
- Proven ability to deliver training with excellent communication skills
- Experience or familiarity within fiber telecommunications industry
- Good practical experience with MS Office, particularly with Powerpoint
- Experience in individual, group, and virtual training methods
- Detail-oriented - you enjoy learning technical details of software products so that you can in turn help our customers use our products to solve problems
- Self-starter with high energy and drive to meet the needs of a demanding environment
- Strong organizational and time-management abilities
- Ability to think creatively as well as adapt and contribute to changing environments
- Amazing customer service attitude - you must love helping people
- Self-motivated and directed; able to manage priorities with moderate supervision
- Capacity to work independently, as well as in a collaborative team environment, including in virtual and hybrid environments
- Interest in contributing to training curriculum offerings
Desirable
- Familiarity with remote presentation software
- Familiarity with LMS or e-learning tools
- Familiarity with video editing software
- Excellent knowledge of modern training techniques and tools in technical subjects
- Familiarity with various adult learning methodologies and approaches
Education / Experience
- College diploma or university degree in the field of computer science, information systems or education
- 1+ years of training experience
What's In it For You
- Medical, Dental, & Vision: monthly premiums are paid 100% for employee, spouse, and family! No contribution to benefit plan!
- Life/AD&D/STD/LTD insurance: monthly premiums are paid 100% for employee.
- Generous PTO with 8 paid holidays plus 2 "floating" holidays.
- Paid charity/volunteering day each year.
- Enhanced maternity leave policy (full-pay 3 months, half-pay 3 additional months) after 2 years of service.
- 401k Safe Harbor contribution, fully vested day one.
- Mentor program.
- Home office support for remote workers.
Flexible Working
We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising!
Work Permits & Visas
You must already have the right to work permanently in United States.
IQGeo is not able to sponsor work permits.
About IQGeo
IQGeo™ is based in Cambridge, UK with regional offices in the United States, Canada, Belgium, Germany, Malaysia, and Japan. We are supported by a global network of highly skilled partners. Originally founded as Ubisense Ltd in 2002, the IQGeo brand was launched in January 2019 after the company was split into two separate businesses. Led by a team of geospatial technology pioneers, the IQGeo Platform software was first launched in 2010 and has an impressive pedigree in the telco, communications, and utility industries. In 2020, IQGeo acquired OSPInsight, a provider of fiber network management software, and in 2022 IQGeo acquired Comsof, a world leader in automated network design, headquartered in Belgium.
Today, IQGeo is the leader in introducing modern web and mobile geospatial applications into the communications and utility industries.
Job Tags
Remote work, Home office, Flexible hours,