How you'll help us Keep Climbing (overview & key responsibilities)
Delta Air Lines, Inc. has multiple openings for Customer Service Managers in Atlanta, Georgia.
Key Responsibilities
Responsiblefor maintaining technical understanding for issues affecting customer productlines and coordinate and facilitate containment and rectification plans.
Effectivelymanage "in-service" customer relationships, liaising with customer to optimizein-service performance of the product and manage execution of contractualobligations to ensure that customer expectations are met or exceeded.
Coordinateand drive customer activities through MRO Service Delivery Organization andbusiness unit stakeholders on key account contract deliverables.
Develop,manage, and deliver customer performance metrics and organize/chair customerbusiness reviews through balance scorecards, as required.
Maintaintechnical product line proficiency through continuous education.
Ensureinternal business unit stakeholders clearly understand technical aspects ofaccount contract(s) and key deliverables.
Serveas subject matter expert for all customer contracts in assigned region.
Communicatewith customer contract requirements including logistics, scheduling,engineering, documentation, contacts, hold days, materials, etc.
Serveas primary point of contact for customer, managing all service deliveryrequirement aspects.
Providecustomer input on business forecasts.
Understandand resolve operational customer dissatisfaction issues.
Driveachievement of customer satisfaction targets.
Identifyand develop selling opportunities with Business Manager and Regional SalesManager.
Participateas core team member in customer negotiations and closing of new salesopportunities.
Collectoutstanding receivables and prepare profitability analysis for customercontracts in the region.
Lessthan 10% domestic and international travel per year.
What you need to succeed (minimum qualifications)
Bachelor's degree in Manufacturing Engineering or a related field, and 3 years of experience in aviation business.
Must have work experience in:
Analysis of large sets of data related to aviation engine maintenance
SAS, Tableau, and Hyperion
Providing program oversight to engine maintenance repair agreements
Commercial aircraft engine maintenance including cost, scrap rate, and procurement availability
Contractual management of mutually agreed upon terms allowing efficient repair and commercial oversight of engines
Process improvement using Lean Engineering, Six Sigma, Statistical Analysis, and Data Visualization
Financial analysis including cash flows to generate actionable improvements for the business
What will give you a competitive edge (preferred qualifications)
.
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading pro?t sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
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