Desktop Support Engineer L1 Job at Iron Systems, Mckinney, TX

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  • Iron Systems
  • Mckinney, TX

Job Description

Join to apply for the Desktop Support Engineer L1 role at Iron Systems, Inc

Roles And Responsibilities
  • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Hardware/software troubleshooting and resolution.
  • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
  • Offer VIP support with tailored, high-touch service and manage audio?visual, conferencing, and technologies.
  • Knowledge of Office 365 support.
  • Coverage/compliance software installation and troubleshooting.
  • Good knowledge of DHCP, DNS.
  • Maintain IT inventory, coordinate vendor support, and assist with procurement.
  • Strictly adhere to defined Service Level Agreements (SLAs).
  • Support recurring meetings, events, and after?hours activities as required.
  • Document incidents, problems, and resolutions for future reference and for the knowledge base.
Good To Have Skills
  • L1 level network troubleshooting and resolution for LAN connectivity.
  • Hands & feet support to backend team for network/ server/ application issue.
  • Working with vendor support contacts to resolve technical issues.
  • Labelling racks & devices.
  • Server mounting/movement.
  • Hands & feet support for DC (compute, storage, backup, network) support requirement for physical servers, network devices, storage, etc. Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking.
Note
  • Engineers are expected to bring their own protective eyewear and composite?toed shoes.
  • All remaining safety gear will be provided onsite.
Seniority Level
  • Entry level
Employment Type
  • Full?time
Job Function
  • Information Technology

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Job Tags

Full time, Work at office, Remote work,

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