Job Description

Join to apply for the Desktop Support Technician role at Compucom Staffing .

This is a hybrid role working 3 days remote and 2 days onsite.

Duties And Responsibilities

• Addresses user tickets regarding hardware, software, and networking issues; managing, maintaining, and upgrading computer systems (Windows 11), mobile devices (iOS), and peripherals; and training users on basic hardware and software usage.
• Supports users on Windows 11.
• Supports users on Microsoft M365 Suite.
• Explains complex IT concepts in simple terms.
• Provides White Glove IT support to remote users computer hardware, software, and mobile phone (iOS and Android) troubleshooting.
• Images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile devices.
• Walks customers through installing applications and computer peripherals.
• Orders and replaces computer parts as needed.
• Follows and/or documents troubleshooting processes.
• Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software.
• Represents the company in a professional and businesslike manner.

Skills And Qualifications

• Minimum 1+ years of experience in remote desktop troubleshooting.
• Windows 11 experience, Office 365.
• Familiarity with Microsoft Intune.
• Experience troubleshooting VPN issues (Palo Alto GlobalProtect).
• Experience working remote ticket queue with ServiceNow or similar.
• White Glove Support experience.
• Must be quick to learn.
• Excellent customer service skills.
• Desktop Support experience.
• Reliable attendance and productivity.
• Effective communication with customers and associates.
• Strong attention to detail.
• Self?motivated and able to work independently and as part of a team.
• CompTIA A+ certification or willingness to obtain within 90180 days of hire.

Wage Range

$15.75 - $23.20 per hour. Factors that affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum 10 days annually)
• Paid parental leave (minimum 10 days annually)
• 401(k)
• FSA/HSA pre?tax benefits

W2 only, no Corp to Corp. We are unable to sponsor H?1B visas at this time.

CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. For more information, visit .

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