Responsibilities:
· Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
· Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
· Printer break-fix and installation
· Disposal, redeployment and Asset reclaim
· Shipping coordination
· Data Backup and Data Recovery coordination
· Hardware Refresh
· Warranty and Out-of-warranty repair and replacement
· Depot Services
· Walk Up Support
· Spare parts management
· Good Knowledge / handon on supporting VDI 1st level Trroubleshooting
· Executive (VIP) Support
· Audio and Video Support including Health Checks
· Inventory and Asset Management – Depot Operations
· Coordinate with external vendors for dispatch support
· Identify and resolve hardware and software application conflicts
· Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
· Responsible for asset tagging and entering all incoming equipment into our asset management system
· Collaborate with cross functional teams to properly onboard incoming new hires
· Ensure that hardware is properly assigned and updated into our management system
· Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
· Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
· Ensure that resolutions are consistent with company standards and policies
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