Job Description

Job Description

Job Description

Company Description

About River Terrace Resort and Convention Center:
At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains and all the incredible family-friendly attractions located throughout the area.

As a Housekeeping Manager at Westgate Resort, you will be responsible for managing the daily housekeeping operations to ensure quality standards and total guest satisfaction.

• Respond quickly to guest requests and follow ups
• Conduct performance reviews
• Manage and monitor assigned buildings 
• Supervise and motivate all housekeeping personnel with daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction
• Participates in interviewing and hiring team members with the appropriate skills
• Maintain the highest levels of quality by utilizing innovative strategies resulting in the highest levels of cleanliness resort-wide.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• ​​​​​​Must be flexible to work weekends and holidays
• Minimum of one year of experience in housekeeping management
• Minimum High School education, college degree preferred.
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Strong leadership and team-building skills, with the ability to motivate and inspire a diverse workforce
• Must be able to lift up to 50 pounds and work in outdoor weather conditions
• Valid TN State Driver’s License
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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