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Hyatt Place Washington DC White House - Director Front Office Join to apply for the Hyatt Place Washington DC White House - Director Front Office role at Aimbridge Hospitality Hyatt Place Washington DC White House - Director Front Office 1 week ago Be among the first 25 applicants Join to apply for the Hyatt Place Washington DC White House - Director Front Office role at Aimbridge Hospitality Aimbridge Hospitality provided pay range This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $65,000.00/yr - $70,000.00/yr As a Director of Front Office, you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Qualifications Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 3 years of Front Office management experience is required. Specific brand experience/OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred. Job Responsibilities Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Implements and monitors all corporate marketing programs Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Runs and completes daily reports, analyze data and make decisions based on data Resolves guest issues and concerns to guest satisfaction Recruits, interviews and trains associates Participates in the Property Manager on Duty program. Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department. Completes tasks or projects as assigned or as required. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information In the heart of downtown Washington DC, Hyatt Place is short walk to the White House, Smithsonian, Washington Monument, Lincoln & Jefferson Memorials, and US Capitol Building. Our guests enjoy the best hotel offering the perfect location, amenities, and spacious city-view rooms for your trip to DC. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x Get notified about new Director of Front Office jobs in Washington, DC . 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