Job Description

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We're launching a new executive customer program - the Enterprise Forum / Exchange - where our most strategic customers come together to connect, learn, and collaborate . You'll play a key role in ideating, organizing, and operationalizing this high-impact initiative from the ground up. This internship is ideal for someone who's creative, highly organized, detail-oriented, and passionate about customer experience, enterprise strategy, and event storytelling. You'll collaborate with teams across marketing, sales, customer success, and the executive office - and work directly with leaders across the company. You will also be responsible to: Program Strategy & Ideation Help define the brand, structure, and experience of the Enterprise Forum/Exchange Research best practices for peer networking events, executive forums, and CX programs Brainstorm session formats like fireside chats, peer roundtables, and leadership AMAs Operational & Event Planning Assist with project planning, timelines, and internal coordination Support logistics for virtual and in-person sessions (invites, scheduling, briefings, decks) Track attendee experience, feedback, and engagement metrics Content & Experience Design Help craft themes, narratives, agendas, and speaker flows Create executive briefs, event collateral, and session recaps Support social amplification and follow-up communication Cross-functional Collaboration Coordinate across marketing, sales, CS, and executive team Liaise with design and digital teams for assets and landing pages Work with CRM or event tools for tracking and outreach Product Management Assist in defining product requirements and user stories based on customer insights, competitive analysis, and business objectives. Analyze product usage and adoption data to identify areas for improvement and optimization. Participate in regular product team meetings, contributing ideas and feedback to drive continuous product improvement. Help maintain product documentation, including release notes, feature specifications, and customer-facing materials. Engage with customers through interviews, surveys, and support channels to understand their needs and challenges. Requirements Qualifications / Experience / Technical Skills Currently pursuing a Bachelor's or Master's degree in Business, Computer Science, Engineering, Data Science, or a related field. A passion for customer experience , and enterprise innovation Excellent written communication and creative thinking skills Strong project management skills - you can juggle timelines, details, and people A proactive attitude - you ask questions, suggest ideas, and get things done Bonus: interest in SaaS , iPaaS , or enterprise technology Familiarity with product management, user research, data analysis, or customer experience is nice to have. Proficiency with productivity and collaboration tools (e.g., Google Workspace, Microsoft Office, project management software). Familiarity with survey tools and data visualization platforms (e.g., Excel, Google Sheets, Tableau). Comfortable working with both qualitative and quantitative data to generate insights and recommendations. Soft Skills / Personal Characteristics Highly organized, detail-oriented, and able to manage multiple priorities across projects and time zones. Proactive, self-motivated, and eager to learn in a fast-paced environment. Collaborative team player with strong interpersonal skills. Adaptable and resourceful, able to navigate ambiguity and shifting priorities. Thoughtful, creative, and passionate about building great products and delivering customer value. Strong analytical and problem-solving abilities. (REQ ID: 2177) Workato

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