Job Description

A top Fortune 50 financial company is seeking a Policy & Process Analyst to join its internal operations team based in Winchester, VA. This role supports the development, implementation, and documentation of process improvements and policy updates while providing support to end-users.

About the Opportunity:

Hybrid in Winchester, VA
Schedule: Standard business hours

Responsibilities:

Supporting project deliverables, ensuring alignment with timelines, scope, and budget
Conducting research and preparing reference material
Reviewing policy and procedure updates for technical accuracy and regulatory compliance
Organizing and maintaining documentation libraries
Creating internal training, instructions, and communications
Developing and maintaining internal web content and reference tools
Conducting user acceptance testing (UAT), including test case creation and documentation
Collaborating with cross-functional teams to gather requirements and resolve project issues
Recommending strategies for communication and process improvement
Participating in internal task forces and initiatives
Performing additional duties as assigned

Qualifications:

2+ years of relevant experience in documentation, operations, or business support roles
Associate's Degree or equivalent combination of education and experience
Strong proficiency in Microsoft Office and familiarity with web-based tools (e.g., HTML)
Excellent written and verbal communication skills
Strong attention to detail and organizational abilities
Ability to manage multiple priorities independently
Experience analyzing workflows and documenting processes

Desired Skills:

Familiarity with financial services or enterprise policy/procedure environments
Knowledge of internal systems and content management tools
Experience collaborating in cross-functional team settings
Proactive, self-starter mindset with the ability to work under limited supervision

Job Tags

Work at office,

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