Job Description

Job Title: Senior / Lead UX Researcher R&D

Position: 100% Onsite
Location: On-site at 7NEXT R&D Lab, Irving, TX

Duration: Longterm contract

Preferred Only USC*

About the Role

• 7-Eleven is redefining convenience, and we're looking for a Lead/Senior UX Researcher to help shape the future! You'll drive research and experimentation initiatives that inform the design of customer-facing and internal digital products.
  This role blends behavioral science, data analysis, and product strategy to deliver insights that fuel innovation.

Responsibilities

• Design and lead end-to-end UX research using mixed methods (qualitative and quantitative).
• Develop research roadmaps, documentation, and repositories to scale insights across teams.
• Conduct literature reviews and create theory-informed briefs to guide product decisions.
• Define success and guardrail metrics; perform power analyses, randomization, and statistical testing (e.g., t-tests, regression, ANOVA).
• Use tools like SQL, Python, or R to clean, model, and visualize experimental data.
• Translate complex data into clear, actionable insights for cross-functional teams.
• Present findings through compelling storytelling tailored to diverse audiences.
• Facilitate workshops using service design principles to align stakeholders.
• Collaborate with product, design, and engineering to shape strategic roadmaps.
• Stay current with research and development tools, behavioral science, and experimentation best practices.

Qualifications

• Master's or PhD in Behavioral Science, Psychology, Cognitive Science, HCI, Statistics, or related quantitative field.

• 5+ years of applied UX research experience, with a strong portfolio of A/B and multivariate testing in digital products.
• Expertise in experimental design, statistical analysis, and survey methodology.
• Proficiency in tools such as SQL, Python, R, Mixpanel, and/or Databricks for data analysis and visualization, and remote research platforms such as Usertesting.com, dscout, MUIQ, Qualtrics, and/or Alchemer.
• Strong communication and storytelling skills; ability to influence stakeholders.
• Experience with personas, journey mapping, service design, and workshop facilitation.
• Self-starter with a client-service mindset and ability to navigate ambiguity.
• Demonstrated curiosity and commitment to continuous learning.

Preferred Qualifications

• Experience in retail, e-commerce, or convenience tech.
• Background in business strategy, marketing, or innovation.
• Familiarity with web analytics (e.g., Adobe Analytics, GA4) and experimentation platforms (e.g., Optimizely, LaunchDarkly).
• Consulting experience or vendor management.
• Published research, white papers, or a portfolio showcasing impact.

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