Job Description

Software Trainer

Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry's best service to component manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are a leader in delivering software solutions to the construction industry to increase profitability. ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

The Software Trainer is responsible for educating Alpine software users how to use the products to do their jobs effectively. Responsibilities include teaching new designers the basics of the application as well as working with experienced designers to hone their skills and maximize the value that Alpine software provides. The training department plays a key role in enabling Alpine to bring on new business, and the Software Trainer works closely with new customers to get them up to speed on Alpine software so they can run their business efficiently. Software Trainers are expected to continually improve their own software skills as new features and products are implemented and released.

Core Responsibilities

• Travel to customers up to 50%
• Conduct new designer training classes for existing Alpine customers
• Conduct continuing education classes for existing Alpine customers
• Conduct conversion training classes to convert users from competitor software to Alpine software as part of new business onboarding
• Host webinars to educate the broader Alpine customer base on important software features
• Work with internal software experts to improve personal software skills and learn new features as they are released
• Host internal training sessions to improve skillset of less experienced software support members
• Supply training content for Alpine's digital Learning Management System

Qualifications

• At least 5 years of experience in the truss design industry
• Alpine truss design software experience strongly preferred
• Ability to travel up to 50%
• Ability to quickly learn new software
• Experience hosting software training sessions
• Experience interacting with customers
• Strong organizational skills
• Excellent verbal and written communication skills
• Professional Presentation skills
• Proven experience as a highly motivated, results-driven, self-starter
• Strong computer skills including MS Office
• Experience with Learning Management Systems a plus
• Bi-lingual with Spanish a plus
• Industry related software a plus
• Valid driver's license within state of residence and good driving record

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation Information: Certain states require that pay information be included in job postings. The specific hiring rate within the posted pay range will depend on the successful candidate's qualifications, prior experience, and the geographic location. For example, in Illinois, the pay rate will be between $68,000-$87,000 (highly experienced).

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