Job Description
Job Description
ABOUT US
Arc3 Gases is a family-owned, independent distributor of industrial gases, welding supplies, safety products, and hardgoods used in metal fabrication industries. We prioritize family values and a focus on people while safely delivering solutions to the customers we serve. Our core values include trust, responsiveness, reliability, and technical competence.
JOB SUMMARY The Welder Repair & Service Technician's primary function is to provide technical service, support and expertise for metalworking equipment for existing and potential Arc3 customers and Arc3's salesforce.
RESPONSIBILITIES \n - Possess a comprehensive knowledge of the welding and metalworking equipment Arc3 sells, how the equipment functions, how to troubleshoot and effectively repair it, and how Arc3's customers use the equipment so you can optimize that usage and earn "trusted expert" status.
\n - Utilize strong product knowledge, technical, sales, and self-management skills to deliver exceptional value and a superior customer experience.
\n - Help Arc3's customers generally improve their business operations by ensuring that their equipment is performing at optimal levels and they are using the right equipment in the most appropriate way to best accomplish their tasks.
\n - Continuously diagnose customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.
\n - Act with integrity and a sense of urgency, being reliable and persistent, and building long-term customer relationships.
\n - Step in and perform any job to ensure uninterrupted, exceptional customer service, including assisting customers in the branch, as needed.
\n - Always maintain a professional demeanor and appearance.
\n - Maximize product knowledge and remain aware of industry trends.
\n - Optimize repair and maintenance skills through continuous training as determined by you and your supervisor, including training at equipment manufacturer sites.
\n - Maintain CST (Certified Service Technician) status through ongoing training with the major brands Arc3 represents.
\n - Travel to designated branches weekly and make customer service calls as scheduled.
\n - Be proficient at working with various tools and instruments including laptop interfaces, smart phone interfaces, voltage/multimeters, etc.
\n - Always strictly follow Arc3's and its customers' safety policies and procedures, including OSHA's Lockout/Tagout procedures, and never risk your own or others' safety.
\n - Troubleshoot, repair, and/or service Arc3-owned welding equipment, ironworkers, saws, cutting machines, etc.
\n - Assist branches in assembling, installing, and delivering welding and metalworking equipment as needed.
\n - Make and keep both internal and external appointments.
\n - Promptly process customer warranty paperwork as needed.
\n - Provide repair estimates as required.
\n - Prepare delivery tickets correctly and submit them daily to the appropriate branch.
\n - Update service and parts manuals as needed.
\n - Maintain an appropriate inventory of repair parts for service vehicle and service shop.
\n - Maintain and clean your service shop regularly.
\n - Participate in inventory counts as needed.
\n - Maintain all company required paperwork.
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REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE \n - High school diploma or equivalent required.
\n - Technical education preferred. Examples include CST, welding engineering technician degrees, or other related engineering degrees, electronics or electrical degrees.
\n - Certified Service Technician license preferred.
\n - Minimum 2 years of mechanical, electrical, or electronics experience required.
\n - Experience interacting directly with customers required.
\n - Good driving record required.
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WORKING CONDITIONS & PHYSICAL REQUIREMENTS \n - Sitting, using arms and hands, seeing, hearing, reading, walking, driving.
\n - Occasional lifting and moving.
\n - Occasional handling of heavy materials (cylinders, boxes, etc.) up to 150 pounds, with or without accommodation.
\n - Service shop, retail store, and gas distribution plant environments.
\n - Daily driving to and from stores.
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Equal Opportunity Employer. Disabled/Protected Veterans.
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